Jiji Live Privacy Policy

1 Introduction

Welcome to Jiji Live. We understand that many people are concerned about sharing personal information online. So let us be clear from the start — your privacy on Jiji Live is not a bonus feature; it is your fundamental right.

This Privacy Policy ("Policy") describes how Jiji Live collects your personal information, the purposes for which it is used, who it may be shared with, and the steps we take to keep it secure. This Policy applies to the Jiji Live main website, mobile app, and all associated services.

By using our platform, you are considered to have accepted the terms of this Privacy Policy. We encourage you to read it carefully. If you have any questions, please reach out to our support team.

2 What Information We Collect

Jiji Live collects only the information that is necessary. Collecting excessive or irrelevant data goes against our policy. We gather two types of information — what you provide directly, and what is collected automatically through your browsing activity.

Directly Provided Information

• Name, date of birth, gender (collected at registration)
• Email address and mobile number
• Residential address & country
• Documents submitted for identity verification (NID, passport)
• Payment information (mobile banking number, transaction ID)
• Messages and complaints submitted to support

Automatically Collected Information

• IP address and device information (operating system, browser)
• Login time and session details
• Game history and betting records
• Page visits, click patterns, and time spent on the site
• Information collected from cookies and similar tracking technologies

3 How We Use Your Information

Jiji Live uses your information only for limited, specific purposes. We never use your data for unrelated purposes without your consent. The main reasons we process your information are outlined below:

• Account Management: For registration, login, KYC verification, and account security.
• Service Delivery: To process gameplay, deposits, withdrawals, and bonuses.
• Contact: To send important notifications, transaction confirmations, and support communications.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To meet AML, KYC, and other regulatory compliance requirements.
• Service Improvement: To analyze user experience and improve the platform.
• Responsible Gaming: To identify excessive gaming patterns and provide appropriate support.
• Promotional Communications: To inform you about bonuses and offers, subject to your consent.

4 Information Sharing & Disclosure

Jiji Live never sells your personal information. In certain circumstances, we may share limited data with trusted third parties, who are required to uphold the same standard of privacy as we do.

Who We May Share Your Information With

• Payment Processors: With mobile banking and payment gateway providers to process transactions.
• Identity Verification Services: With licensed verification agencies for the KYC process.
• Law Enforcement: When required for legal obligations, court orders, or investigations.
• Game Software Providers: Minimum data required to operate the games.
• Security Analysis Services: For the prevention of fraud and money laundering.

5 Cookie Policy

Cookies are small data files stored in your browser. Jiji Live uses cookies for various purposes. A full breakdown of our cookie usage is provided below:

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain core functions of the platform. Analytics and marketing cookies can be turned off according to your preference.

6 Data Retention & Deletion

Jiji Live retains your information only for as long as necessary. Data is kept while your account remains active. After account closure, certain information may be retained for a defined period to satisfy legal obligations.

• Active account data: retained until account closure.
• Financial transaction records: 5 to 7 years (as required by law).
• KYC documents: retained for up to 5 years after account closure.
• Support conversations: up to 3 years.
• Log & technical data: typically retained for 1 year.

Once the retention period has passed, your information is securely deleted or anonymized so that you can no longer be identified.

7 Your Rights

Jiji Live believes every user should have full control over their own data. Your key rights are outlined below:

8 Child Protection Policy

Jiji Live is an 18+ platform. We do not knowingly collect information from anyone under the age of 18. Age is verified during registration, and additional verification is carried out when there is any doubt.

• Date of birth is required during registration.
• Users under 18 are not permitted to create an account.
• If we are notified of an account belonging to a minor, it will be suspended immediately and all associated data will be deleted.
• Any related data is deleted immediately upon a parent or guardian's request.

9 Security Measures

Jiji Live applies industry-leading security technology to protect your information. Our security team monitors the platform around the clock.

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Two-factor authentication for an added layer of security.
• Regular Security Audits: Regular security testing conducted by independent third parties.
• Firewall & DDoS Protection: Prevention of unauthorized access and cyberattacks.
• Data Backup: Regularly encrypted backups are stored across multiple servers.
• Employee Training: All employees receive regular training on data protection.

Please note that no organization can guarantee 100% security over the internet. We strongly recommend taking precautions on your end — use a strong password, change it regularly, and never share your login credentials with anyone.

10 Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our data protection team. We're always here to help.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Typically within 24–48 hours

This Privacy Policy may be updated at any time. For significant changes, we will notify you by email and display the updated date on the website. The latest version of the Policy will always be available on this page.